Frequently Asked Questions

What services does Generixcare offer?

At Generixcare, we provide a comprehensive range of domiciliary care services tailored to meet individual needs. Our offerings include personal care, medication management, companionship, meal preparation, and support with daily living activities. We are committed to ensuring our clients receive the highest quality care in the comfort of their homes.

How are Generixcare caregivers selected and trained?

Our caregivers are carefully selected through a rigorous recruitment process, ensuring they meet our high standards. They undergo extensive on-site and online training, including courses in care delivery, health and safety, and specialized areas like dementia and epilepsy care. We ensure continuous professional development to provide the best care possible.

Can care plans be customized to individual needs?

Absolutely! We believe in providing care that is as unique as our clients. Our care plans are highly customizable, taking into account the specific needs, preferences, and medical conditions of each client. We regularly review these plans to ensure they evolve with the client's changing needs.

How does Generixcare ensure the safety and wellbeing of its clients?

Client safety and wellbeing are our top priorities. We conduct regular risk assessments to ensure a safe environment for both clients and caregivers. Our caregivers are trained in emergency procedures and we have robust policies in place to address any concerns promptly and effectively.

What are the costs associated with Generixcare's services?

The cost of our services varies depending on the specific care needs and the duration of care required. We offer transparent pricing and will provide a detailed breakdown during the initial consultation. We strive to deliver high-quality care that is both affordable and value-driven.

How does Generixcare handle feedback and complaints?

We view feedback as a vital part of our continuous improvement process. Any feedback or complaints can be submitted through our website, phone, or in person. We guarantee a timely and thorough response, taking necessary actions to address and resolve any issues.

Is Generixcare regulated and inspected?

Yes, Generixcare is fully regulated and regularly inspected by the Care Quality Commission (CQC). We adhere strictly to the guidelines and standards set by the CQC to ensure we provide safe, effective, and high-quality care.

How do I arrange for care services with Generixcare?

Starting your care journey with us is straightforward. You can contact us via our website, email, or phone. We will then arrange a no-obligation assessment to discuss your needs and preferences. Following this, we'll develop a personalized care plan tailored to your specific requirements.

Does Generixcare provide support for families and caregivers?

Indeed, we recognize the importance of supporting not just our clients but also their families and caregivers. We offer guidance, emotional support, and resources to help families navigate the challenges of caregiving. Our team is always available to answer questions and provide assistance.

Can Generixcare services be adjusted over time?

Definitely. We understand that care needs can change over time. Our flexible approach ensures that care plans are regularly reviewed and adjusted as needed. This ensures that our clients always receive the most appropriate and effective care.

What makes Generixcare different from other domiciliary care providers?

At Generixcare, we pride ourselves on our personalized approach and commitment to excellence. Our caregivers are not only skilled but also compassionate and dedicated. We focus on building strong, trusting relationships with our clients, offering more than just care but also companionship and peace of mind.

Are there any specialized services offered by Generixcare?

Yes, we offer specialized services including dementia care, epilepsy care, palliative care, and respite care. Our team is trained to handle various complex care needs, ensuring that each client receives the appropriate support tailored to their specific conditions.

How does Generixcare maintain communication with clients and their families?

We believe in transparent and consistent communication. Our team maintains regular contact with clients and their families through phone calls, emails, and in-person visits. We provide updates on the client's wellbeing and any changes in their care plan, ensuring everyone stays informed and involved.

Our Unique Advantages

A holistic, person-centred approach to care provision in the comfort of your own home

Fully referenced, DBS-checked carers offering peace of mind and flexibility

Wide range of care and support packages ranging from domestic cleaning services, personal care and support with social activities, and specialist care for clients with physical/learning disabilities, long term conditions and those at the end of life.

Why Choose GenerixCare?

In your home. Friendly, Personal, Dedicated to meeting your care needs

World Best Caring Excellence

World Best Caring Excellence

We provide friendly, dedicated carers committed to delivering the highest quality care. Our carers are fully referenced, DBS-checked giving you peace of mind and matched to meet your specific needs

Attentive Care Management

Attentive Care Management

Our responsive management team ready to address your care needs, requests and concerns with the care, discretion and professionalism.

Exceeding Quality Commitment

Exceeding Quality Commitment

Our organisation-wide commitment to meeting statutory obligations, exceeding customer expectations and continuously improving the quality of the services we deliver.


What does Generixcare's current CQC rating of "Requires Improvement" mean, and what steps have been taken since this rating?

The current CQC rating of "Requires Improvement" reflects certain areas where we needed to enhance our services. We take this rating seriously and have since implemented significant improvements. These include:

1. Enhanced Training and Development: We've upgraded our training programs to ensure our caregivers are equipped with the latest skills and knowledge to provide the highest standard of care.

Continue reading about our CQC improvements plans